SAFE PLAY
Player Protection & Safe Play

Responsible Gaming at nabaj — Play Smart, Stay Safe

nabaj is committed to providing a secure and enjoyable gambling environment for all Bangladeshi players. Our responsible gaming framework gives you the tools to stay in control — from deposit limits and session reminders to full self-exclusion when you need a break.

18+ Players Only
24/7 Support Available
Secure & Confidential
Bangladesh Standard Time (UTC+6)
For Adults Aged 18 and Above Only

Responsible Gaming at the Core of nabaj

nabaj was built for Bangladeshi players who enjoy the thrill of casino games and sports betting — but we believe entertainment should never come at the cost of wellbeing. Responsible gaming is not an afterthought for us; it is built into every layer of the platform, from Account creation to withdrawal processing. The tools below are available to every registered player at no cost and with no restrictions.

Age Verification at Registration

Every new nabaj Account undergoes mandatory age verification. Players must confirm they are 18 years or older during sign-up. Where required, KYC document checks — including National ID Card review — are used to confirm age before a withdrawal is approved.

Flexible Deposit Limits

Set daily, weekly, or monthly deposit caps on your nabaj Account at any time. Once a limit is active, the system enforces it automatically — no top-ups beyond your chosen ceiling are possible until the cooling-off period for any increase has elapsed.

Self-Exclusion Programme

If you feel your gambling is getting out of hand, nabaj's self-exclusion tool lets you block access to your Account for a defined period — from 30 days up to permanent closure. During exclusion, you cannot log in, deposit, or receive promotional messages.

Session Time Reminders

nabaj can prompt you with an in-platform notification after a set session duration — for example, every 60 minutes of continuous play. These gentle reminders encourage you to take a break, check in with yourself, and decide mindfully whether to continue.

Loss Limit Controls

In addition to deposit limits, nabaj allows you to set a maximum net loss threshold per day, week, or month. When your cumulative net losses reach this ceiling within the selected period, you are prevented from placing additional bets until the period resets.

24/7 Confidential Support

The nabaj responsible gaming support team is available around the clock. Whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, you can reach us at any hour for confidential, non-judgmental guidance on managing your play.

18+ Age Restriction Policy

Strictly 18+ Only nabaj strictly prohibits access to its platform by anyone under the age of 18 years. Gambling is an adult activity. If you are under 18, please leave this site immediately. If you are a parent or guardian concerned about underage gambling, please use parental control software to restrict access to gambling websites.

nabaj enforces the 18+ age restriction at multiple stages of the player journey. During Account registration, every player is required to confirm their date of birth and acknowledge that they are legally old enough to gamble. This declaration is a binding condition of the nabaj Terms & Conditions.

For withdrawals above standard thresholds, nabaj conducts a Know Your Customer (KYC) verification process. This requires players to submit a copy of a government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm that the Account holder is genuinely 18 years or older. Accounts that cannot be verified may be suspended pending document review.

nabaj also monitors Account behaviour for patterns that may suggest underage use, including account access from educational institutions, unusual play patterns during school hours, and mismatches between declared and apparent age. If underage gambling is suspected, the Account is immediately frozen pending investigation, and any remaining balance is returned via the original deposit method.

Parental Controls and Child Safety

If you share a device with children or young adults under 18, we strongly recommend installing parental control software to block access to gambling websites. Widely available options that work across Android and iOS devices — common among Bangladeshi households — include:

  • Google Family Link — for monitoring and restricting app and browser access on Android devices.
  • Screen Time (iOS) — for content restrictions and daily usage limits on Apple devices.
  • Net Nanny / Bark — cross-platform tools for filtering gambling and adult content categories.

nabaj will never knowingly create an Account for, or accept a deposit from, any person under the age of 18. If you believe an underage individual has accessed nabaj, please contact us immediately at [email protected].

Self-Exclusion Tools

Self-exclusion is one of the most important responsible gaming tools available at nabaj. It allows any player who feels that their gambling behaviour is becoming harmful — or who simply wants to take a meaningful break from the platform — to voluntarily block access to their Account for a defined period of time. Self-exclusion requests are processed promptly and honoured in full.

When you self-exclude, the following actions are taken immediately by the nabaj platform:

  • Your Account login is disabled — you cannot access the platform via browser or any app.
  • All pending bets that have not yet been settled are voided and the stake returned to your balance before the balance is held pending exclusion end.
  • Any active bonuses or promotional credits are forfeited for the duration of the exclusion period.
  • You are removed from all marketing email lists, SMS campaigns, and in-platform push notifications immediately.
  • Your responsible gaming exclusion record is flagged in the system — nabaj staff will not attempt to re-engage you during the exclusion period.
01
30-Day Cool-Off

A short-term break recommended for players who feel they are spending more time or money than planned.

30 Days
02
3-Month Exclusion

A medium-term break that gives players time to reassess habits and seek support if needed.

3 Months
03
6-Month Exclusion

Extended exclusion suitable for players dealing with more serious gambling-related concerns.

6 Months
04
Permanent Closure

Permanently closes your nabaj Account. This action is irreversible and no re-registration will be accepted.

Permanent
How to Request Self-Exclusion To activate self-exclusion, log in to your nabaj Account, navigate to the Responsible Gaming section in your Account settings, and select your preferred exclusion period. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your Account username. Your request will be actioned within one hour during business hours, or at the earliest possible opportunity outside business hours (Bangladesh Standard Time, UTC+6).

nabaj takes self-exclusion requests seriously. Any attempt to circumvent a self-exclusion by registering a new Account using different personal details will result in the new Account being permanently closed and any deposited funds returned. nabaj operates a strict one-account-per-person policy and uses technical measures to detect duplicate registrations.

Deposit & Loss Limits

Managing how much you spend on gambling is one of the most effective ways to keep gaming enjoyable and within your means. nabaj provides a comprehensive set of financial limit tools, all of which can be set, reduced, or increased from within your Account settings at any time. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before they become active — this safeguard prevents impulsive decisions during a losing streak.

Limit Type Available Periods How It Works Status
Deposit Limit Daily / Weekly / Monthly Caps the total amount you can deposit via bKash, Nagad, Rocket, Upay, or bank transfer within the chosen period. Deposits that would exceed the cap are declined. Active
Loss Limit Daily / Weekly / Monthly Caps your net losses within the chosen period. Once your cumulative net loss reaches the threshold, further bets are declined until the period resets. Active
Wager Limit Daily / Weekly / Monthly Caps the total staked amount across all games and betting markets, regardless of wins or losses. Useful for players who prefer a volume-based control. Active
Single Bet Limit Per-bet Sets a maximum stake per individual casino game round or sports bet. Prevents high-stake impulsive bets during a session. Active

Setting Your First Limit

nabaj encourages all new players in Bangladesh to set at least a monthly deposit limit at the time of registration, before placing their first bet. A common approach recommended by responsible gaming professionals is to set your monthly limit at no more than 1%–2% of your monthly household income — an amount whose loss would not cause meaningful financial stress. For example, if your monthly income is ৳50,000, a responsible monthly deposit limit might be ৳500–৳1,000.

Limit Reductions Are Instant If you decide to reduce any limit — for example, lowering your weekly deposit cap from ৳5,000 to ৳2,000 — the new lower limit takes effect immediately with no waiting period. nabaj prioritises player protection over platform revenue in this area.

Time-Out & Session Controls

Time-out features are designed for players who want to maintain awareness of how long they are spending on the nabaj platform without triggering a full self-exclusion. Unlike self-exclusion, time-out periods are shorter — ranging from 24 hours to 6 weeks — and are intended to provide a structured pause rather than a permanent or extended break.

During a time-out period, your nabaj Account is suspended in the same way as a self-exclusion: login is disabled, deposits are blocked, and marketing communications are paused. The key difference is that time-out has a defined end date after which you may choose to resume play — whereas a permanent self-exclusion cannot be reversed.

Session Time Reminders

For players who do not want to restrict access but do want to stay aware of time spent playing, nabaj offers configurable in-session reminders. You can set a reminder interval — for example, every 30 minutes, 60 minutes, or 90 minutes — and when that interval elapses during an active game session, the platform will display a brief on-screen notification prompting you to pause and consider whether to continue.

Research consistently shows that regular session breaks are one of the most effective behaviours for keeping gambling recreational. Taking a 5–10 minute break every hour — stepping away from the screen, having a glass of water, and actively deciding whether to continue — substantially reduces the risk of time and money losses exceeding what a player intended.

Reality Checks

nabaj's reality check feature supplements session reminders by providing a brief on-screen summary of your current session — including total time played, total wagered during the session, and current net position (net win or net loss). This information is displayed in a non-intrusive overlay that you can dismiss in seconds but that gives you the key facts needed to make an informed decision about continuing or stopping.

Recommended Practice nabaj recommends that all players set a session reminder of no longer than 60 minutes and review their session summary each time it appears. If you notice that you are consistently dismissing these reminders and continuing to play beyond your planned session length, this may be an early sign that more structured controls — such as a deposit limit or time-out — would be beneficial.

Warning Signs of Problem Gambling

Problem gambling develops gradually and can affect anyone — regardless of income, background, or how long they have been gambling. Being aware of the warning signs is the first step toward addressing the issue before it causes serious harm. The following are recognised indicators that gambling may be becoming a problem:

Spending more money on gambling than you planned or can afford, including money set aside for rent, utilities, or food.

Chasing losses — continuing to gamble in an attempt to win back money you have already lost.

Lying to family members, friends, or colleagues about how much time or money you spend gambling.

Borrowing money — from friends, family, or via loans — specifically to fund gambling activity.

Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce the amount you gamble.

Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling.

Using gambling as an escape from stress, depression, relationship problems, or other emotional difficulties.

Making repeated unsuccessful attempts to cut down, control, or stop gambling.

Feeling guilt, shame, or regret after a gambling session but continuing to gamble regardless.

Prioritising gambling over social activities, hobbies, or relationships you previously valued.

If you recognise three or more of these signs in your own behaviour, nabaj strongly encourages you to take immediate action — whether that is activating a self-exclusion, setting a deposit limit, contacting our support team, or reaching out to a professional counselling service. Problem gambling is a recognised health condition, not a moral failing, and effective support is available.

Self-Assessment Questionnaire

The following questions are adapted from the Problem Gambling Severity Index (PGSI), a widely used screening tool in the field of responsible gaming. Read each question honestly and consider how often the described behaviour has applied to you over the past 12 months. If you answer "sometimes", "often", or "almost always" to three or more questions, we encourage you to contact nabaj's responsible gaming team or seek professional support.

Q1

Have you bet more than you could really afford to lose on nabaj or any other gambling platform?

Q2

Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

Q3

Have you gone back to try to win back money you had lost — commonly called "chasing losses"?

Q4

Have you borrowed money or sold personal belongings to fund your gambling activity?

Q5

Have you felt that you might have a gambling problem, even if you were not sure?

Q6

Has gambling caused you health problems, including stress, anxiety, or difficulty sleeping?

Q7

Have people in your life criticised your gambling, or told you that you have a gambling problem?

Q8

Has your gambling caused financial problems for you or your household — such as difficulty paying bills or rent?

Your Answers Are Private This questionnaire is for your personal reflection only. Your responses are not recorded or transmitted to nabaj. If your answers suggest a gambling problem, please take action today — contact [email protected] to activate self-exclusion or request a referral to a counselling resource.

Getting Help & Support

If gambling is causing distress for you or someone you care about, reaching out for help is the right and courageous thing to do. nabaj's responsible gaming team is available 24 hours a day, 7 days a week, and all conversations are handled with complete confidentiality. There is no judgment — only practical support and access to the tools that can help you regain control.

In addition to nabaj's internal support tools, we encourage players in Bangladesh who are experiencing serious gambling-related difficulties to seek guidance from mental health professionals and community counselling services. While Bangladesh does not yet have a dedicated national gambling helpline, general mental health support and financial counselling services are available through hospitals, NGOs, and community health centres across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities.

Email Support

Send us a message at any time. Our responsible gaming team responds within one hour during Bangladesh Standard Time business hours, and as soon as possible outside those hours.

[email protected]

Live Chat

Access nabaj's live chat support directly from within your Account. Type "Responsible Gaming" at the start of your message and you will be connected to a specialist agent immediately.

Available 24/7 via Account

Professional Counselling

For players who need more than platform-level support, nabaj can provide information on mental health and financial counselling resources available in Bangladesh upon request.

Referrals via Email

You Are Not Alone Problem gambling affects people from all walks of life — in Dhaka, Chittagong, Sylhet, and across Bangladesh. Reaching out early makes a real difference. nabaj is committed to supporting every player who needs help, and our responsible gaming team will always treat your situation with care, discretion, and respect. Please do not hesitate to contact us.

Enjoy nabaj — Within Your Limits

Responsible gaming and great entertainment go hand in hand. Explore our games, set your limits, and enjoy a safe, secure gambling experience built for Bangladeshi players.